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Sugar Mountain Resort

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When You Arrive

Group ArrivalĀ 

Your bus will be directed to Lot C, the bus parking area which is located near the Base Lodge. Group Leaders should keep the group together on the bus until ready to distribute tickets and forms. A Sugar Mountain Resort representative will meet your group at your bus or vans to give a brief orientation. If it is not possible to keep your group in your bus or vans, groups should assemble and wait in the Locker Room, Cafeteria on 3rd floor, or outside. To avoid congestion please do not allow your group to congregate in the hallway outside the Group Sales Office.

A Group Leader (one person only please) should come to the Group Sales Office to pay for and pick up slope tickets, rental forms, and lesson tickets. Payment may be made with cash, organization check, traveler’s checks or approved credit card: Master Card, Visa or Discover. Payment must be made in one form. For example – all on one credit card, all on one check, etc. Checks should be made payable to: Sugar Mountain Resort, Inc.

Once you have picked up the slope/lift tickets, rental equipment forms and lesson vouchers, go back to your group and distribute them. Please show your group how to attach the lift/slope ticket properly (on pants or jackets, NOT on hats, goggles, boots or gloves) and please have them put the lift/slope ticket on clothing that will be worn all day (not on clothing that will be taken off if weather warms up). Have your group fill out the equipment rental forms and proceed to the rental equipment line. Please inform your group that there is no need to stop at the Rental Department Cashiers. They may proceed directly into the rental equipment area. Once the group has rental equipment they should, depending on time and/or lessons, proceed to the slopes or the Ski/Snowboard School meeting area located outside of the Ski/Snowboard building.

REMEMBER:

1. Rental equipment is NOT reserved: it is on a FIRST COME, FIRST SERVED basis. Our suggestion is that groups assemble in the rental line at approximately 8:00am for the day session and 5:30pm for the night session. Please be aware that on particularly busy days, equipment rentals may run in short supply for the Half Day and Twilight sessions. If you feel your group might be affected by this, please discuss this with the Group Sales Office prior to arrival for recommendations. Also, please remind your group that each individual is responsible for equipment issued to them.

2. Anyone renting snowboard equipment should be aware that there is a $400 refundable (cash or credit card) deposit. This is paid by each individual at the rental counter, not in the Group Sales department.

3. Anyone renting a helmet should be aware that there is a $75 refundable (cash or credit card) deposit. This is by each individual at the helmet rental counter, not in the Group Sales department.

4. Any minors 18 years of age and younger require a parent/guardian signature to rent equipment. Please make sure the parent or guardian is available at the time of rental.

5. We recommend that all first time skiers/snowboarders take a lesson. Group lessons are limited to skiers/riders 8 years old and up.

6. Indoor picnicking areas are available on the 3rd floor or in the locker area located on the ground floor, next to the rental equipment area. Outdoor picnicking is available on the slope side deck. Picnicking is not allowed in the cafeterias.

7. Large and small lockers are available for your convenience on the ground floor. Sugar Mountain Resort is not responsible for personal items left unattended.

Credit cards accepted: Mastercard, Visa & Discover

 

 

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Scouts, earn your badge here!

We can help you get your snow sports merit badge in the fields of

– Downhill (Alpine) Skiing
– Snowboarding
– Snowshoeing

Please contact the Group Sales Department at 828-898-4521 x 202 to make arrangements.

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